FAQ

What is your return policy?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For more details visit the returns & exchanges section under shop policies.

How do I start a return?

To start a return, you can contact us at hi@peacestreetco.com. If your return is accepted, you will be responsible for all return shipping charges. Please note that returns will need to be sent to the following address: Peace Street Co. 200 Waverly Avenue, Apt N208, Mamaroneck, NY 10543. Items sent back to us without first requesting a return will not be accepted.

For more details visit the returns & exchanges section under shop policies.

What is the processing time?

Processing time is the time that it takes to create and produce each item, since each piece is made to order. Once you place your order, the processing or production time is 1-2 business days before it is shipped out. For any rush orders, please email me at hi@peacestreetco.com first before placing your order

What is the shipping time?

Shipping Time is the transit time once your order has been shipped. See below for delivery times:

  • USPS Ground Advantage: 2-5 business days
  • USPS Priority Mail: 1-3 business days

For additional details read the full shipping policy.

How are the items packaged?

All jewelry comes with a cotton pouch for storing your pieces. Pouches are packaged in a white jewelry box, which are perfect for gift giving. Please note, if there are multiple items in the order, pieces will be packed within the same box. Please contact me at hi@peacestreetco.com if you require additional boxes.

Do you offer gift wrapping?

Gift wrapping is available for $3 per item. Gift wrapping can be added at checkout or can be added to your cart by clicking here. Gifts will be wrapped in pink kraft paper & tied with a red satin ribbon. For any last minute shoppers, the items can also be shipped directly to the gift recipient.

Do you offer customization & personalization?

Like what you see, but want to modify something or personalize it? I am always happy to make a custom or personalized item just for you. Contact us at hi@peacestreetco.com to get started.